Medi-Cal Peer Support Specialist Practice Exam

A consumer mentions a topic that is unfamiliar to the Peer Support Specialist. After consulting peers without resolution, what is the next action the Peer Support Specialist would take?

1. Ignore the topic

2. Tell the consumer they can learn about it together and research it online using reputable sources

3. Provide personal opinions on the subject

4. Refer the consumer to another specialist immediately

The correct answer is: Tell the consumer they can learn about it together and research it online using reputable sources

Engaging with the consumer by suggesting to learn about the unfamiliar topic together and researching it online using reputable sources is a constructive and empowering approach. This method promotes collaboration and reinforces the peer support role, which emphasizes shared experiences and mutual growth. It acknowledges the consumer's interest while also validating their need for information, making it a positive learning opportunity for both parties. Moreover, this strategy improves the Peer Support Specialist's knowledge base and enhances their ability to assist not only the current consumer but future consumers as well. It fosters a sense of teamwork, showing the consumer that they are not alone in navigating new information and that their questions are valid and worthy of exploration. The other options do not align as well with the role of a Peer Support Specialist. Ignoring the topic fails to acknowledge the consumer's inquiry, while providing personal opinions may lead to misinformation or bias. Referring the consumer to another specialist without attempting to address the concern together may diminish the supportive relationship and deprive both parties of a shared learning experience.