Medi-Cal Peer Support Specialist Practice Exam

How should a Peer Support Specialist engage with a community member who is closed off and reluctant to interact?

1. Ignore the member and let them be

2. Greet her by name, slowly get to know her, thank her for coming in

3. Ask her directly why she is closed off

4. Offer unsolicited advice on how to improve her social skills

The correct answer is: Greet her by name, slowly get to know her, thank her for coming in

Engaging with a community member who is closed off and reluctant to interact requires a gentle and supportive approach that fosters trust and rapport. Greeting the individual by name and taking the time to slowly get to know her demonstrates respect and acknowledgement, which can put her at ease. Expressing gratitude for her presence reinforces that her participation is valued, potentially helping to lower barriers and encourage her to open up over time. This approach aligns with the principles of peer support, where establishing a relationship based on mutual respect and understanding is essential. By creating a safe and welcoming environment, you invite the individual to engage at her own pace rather than pressuring her, which might further alienate her. Other options do not foster a positive or productive interaction. Ignoring the member dismisses her feelings and need for connection, potentially deepening her reluctance. Asking her directly about why she is closed off may come off as intrusive or confrontational, making her feel further guarded. Offering unsolicited advice does not respect her autonomy and might be perceived as judgmental, which could hinder the development of a supportive relationship. The correct approach should always focus on building a rapport that encourages openness and trust.