Medi-Cal Peer Support Specialist Practice Exam

If a consumer is frustrated with poor communication among service providers, how can a Peer Support Specialist help?

1. Suggest that the consumer prioritize one provider

2. Encourage the consumer to request a team meeting for better coordination

3. Advise the consumer to switch providers

4. Dismiss the concern as typical in multi-provider scenarios

The correct answer is: Encourage the consumer to request a team meeting for better coordination

Encouraging the consumer to request a team meeting for better coordination is an optimal approach. This strategy empowers the consumer to take an active role in their care by facilitating communication among the various providers involved in their treatment. A team meeting allows all parties to discuss their perspectives and ensure that everyone is on the same page regarding the consumer's needs and treatment plan. This collaborative approach can help to minimize misunderstandings, enhance service integration, and ultimately lead to a more positive experience for the consumer. In contrast, suggesting that the consumer prioritize one provider may inadvertently limit their access to comprehensive care and overlook the importance of integrated services from multiple providers. Advising the consumer to switch providers could lead to additional disruptions and may not resolve the underlying communication issues. Dismissing the concern as typical in multi-provider scenarios undermines the consumer's experience and fails to address the need for better collaboration among professionals. Thus, facilitating a team meeting is the most constructive and supportive course of action.