What does Reflection/Reflective Listening help to achieve?

Reflection or reflective listening is a key communication skill that helps ensure understanding between the speaker and the listener. When a Peer Support Specialist engages in reflection, they actively listen to what the individual is expressing and then restate or paraphrase the content to confirm that they have understood the message accurately. This practice not only validates the speaker's feelings and thoughts but also fosters a deeper connection and clarity in communication.

By testing one's understanding of what the person means, reflective listening builds trust and opens the door for further dialogue. It indicates to the speaker that their words and emotions are being considered seriously, which can lead to greater insight and exploration of their experiences and challenges. Through this technique, Peer Support Specialists can provide more effective support, as it helps clarify any misinterpretations and engages the individual more fully in the conversation.