Medi-Cal Peer Support Specialist Practice Exam

Which practice best enhances trust between a consumer and a Peer Support Specialist?

1. Maintaining transparency and openness

2. Keeping all interactions confidential

3. Providing unsolicited advice

4. Avoiding personal experiences

The correct answer is: Maintaining transparency and openness

Maintaining transparency and openness is a fundamental practice that enhances trust between a consumer and a Peer Support Specialist. When a Peer Support Specialist is transparent about their own experiences, the support they can offer, and the limits of their role, it fosters an environment of honesty and reliability. Consumers are more likely to feel comfortable sharing their thoughts and feelings when they know they are engaging with someone who is straightforward and genuine. Trust is built through clear communication; when Peer Support Specialists openly discuss what to expect from the relationship, including boundaries and the types of support they can provide, it reassures consumers that their needs will be understood and respected. This open dialogue not only enhances the professional relationship but also empowers consumers, making them feel heard and valued. While keeping all interactions confidential is essential for establishing a safe space, it is the combination of this confidentiality with transparency that truly cultivates trust. Providing unsolicited advice may undermine the consumer's autonomy, and avoiding personal experiences can create a barrier, preventing a connection that might help in building rapport. Therefore, maintaining transparency and openness is key in fostering a strong, trusting relationship.